Privacy Policy
Last updated: 6 September 2026
The Healing Collective respects your privacy and is committed to protecting the personal and health information you provide to us.
This Privacy Policy explains how The Healing Collective collects, uses, stores, protects and discloses your information when you use our website, book an appointment, attend a consultation or receive services from us.
The Healing Collective operates in New Zealand and handles personal and health information in accordance with the Privacy Act 2020, the Health Information Privacy Code 2020, and other applicable New Zealand laws and professional obligations.
1. Information We Collect
Depending on the services you use, we may collect information including:
Personal information
Full name
Date of birth
Contact details, including phone number, email and address
Emergency contact information
Identification or other information reasonably required for your care or administration
Health information
Medical history
Current and previous health conditions
Medications and supplements
Allergies and adverse reactions
Relevant laboratory and diagnostic results
Treatment history
Information about your current healthcare
Information provided by your GP or other healthcare professionals, where permitted
Clinical notes, assessments, treatment records and correspondence
Information relevant to determining your suitability for treatment
Booking and administrative information
Appointment history
Cancellation and attendance information
Payment and transaction information
Invoices and receipts
Communications between you and The Healing Collective
Website and technical information
When you use our website, we may collect limited technical information such as your IP address, browser type, device information and information about how you interact with our website.
Where cookies or similar technologies are used, these may collect information for website functionality, analytics, security or other legitimate purposes.
2. How We Collect Information
We generally collect information directly from you when you:
Complete an enquiry or booking
Complete an intake or health questionnaire
Attend a consultation
Provide information during clinical care
Communicate with us by email, telephone, text message or other communication methods
Make a payment
Use our website
Where appropriate and permitted by law, we may also collect information from other sources, including your GP, specialist, other healthcare providers, laboratories, hospitals, insurers or other organisations involved in your care.
We will only collect information from another source where permitted by law and where it is reasonable and necessary for the purpose for which the information is being collected.
3. Why We Collect and Use Your Information
We collect and use your information for purposes including:
Providing and managing healthcare services
Assessing your suitability for treatment
Understanding your medical history and current health circumstances
Providing safe and appropriate care
Maintaining accurate clinical records
Communicating with you about your care and appointments
Communicating with your GP or other healthcare providers where appropriate and authorised
Processing payments and managing accounts
Managing bookings, cancellations and appointments
Responding to enquiries
Meeting our legal, regulatory and professional obligations
Maintaining the security and integrity of our systems
Managing complaints and incidents
Improving the quality and administration of our services
Protecting the health and safety of patients and others
We will not use your health information for purposes that are unrelated to your care or our lawful obligations without an appropriate legal basis or your consent where required.
4. Clinical Records
As a healthcare provider, we are required to maintain appropriate clinical records.
Your clinical record may include information collected during consultations, assessments and treatment, as well as relevant correspondence, test results, treatment information and other information necessary for your ongoing care.
Clinical records may be retained for the period required by applicable New Zealand law, regulatory requirements and professional standards.
5. Sharing Your Information
We will only disclose your personal or health information where permitted or required by law.
Depending on the circumstances, information may be shared with:
Your GP or primary healthcare provider
Specialists or other healthcare professionals involved in your care
Hospitals or other healthcare organisations involved in your care
Laboratories or diagnostic providers
Healthcare or professional services required to provide your care
Payment providers and financial service providers
Technology and software providers that support our operations
Government agencies or regulatory bodies where legally required
Other parties where you have provided appropriate consent
Where clinical correspondence is sent to your GP or another healthcare provider, we will take reasonable steps to ensure that information is sent securely and to the intended recipient.
We do not sell your personal or health information.
6. Consent and Your Choices
Where your consent is required, we will seek your informed consent before collecting, using or disclosing information for that purpose.
You may withdraw consent where consent is the legal basis for a particular use or disclosure. However, withdrawing consent may not affect information that we are legally required or otherwise permitted to retain or use.
You may also request that we do not communicate with a particular healthcare provider, subject to any legal or clinical requirements that may apply.
7. Access to Your Information
You generally have the right to request access to personal information we hold about you.
You may also request information about how your information has been collected, used or disclosed where applicable.
Requests for access should be made in writing using the contact details provided below.
We will respond to requests within the timeframes required by applicable law. In some circumstances, access may be limited or refused where permitted by law.
8. Correction of Your Information
You have the right to request correction of personal or health information that you believe is inaccurate, incomplete, misleading or out of date.
If you believe information in your clinical record is incorrect, please contact us and identify the information you believe should be corrected.
Where appropriate, we will correct the information or attach a statement noting your requested correction.
9. Keeping Your Information Secure
We take reasonable steps to protect your personal and health information from:
Loss
Misuse
Unauthorised access
Unauthorised disclosure
Alteration
Destruction
We use appropriate physical, administrative and technical safeguards to protect information.
Electronic information may be stored using secure third-party healthcare, booking, payment, communication and business-management systems.
Access to patient information is limited to people who require it for legitimate clinical, administrative or operational purposes.
10. Third-Party Service Providers
We may use third-party providers to support the operation of The Healing Collective, including providers of:
Patient management and clinical record systems
Appointment booking
Payment processing
Website hosting
Email and communication services
Data storage
Accounting and financial services
Website analytics and security
Where third-party providers process personal information on our behalf, we take reasonable steps to ensure that appropriate privacy and security protections are in place.
Some service providers may process or store information outside New Zealand. Where this occurs, we will take reasonable steps to ensure that applicable New Zealand privacy requirements are met.
11. Marketing Communications
If you choose to receive marketing or promotional communications from us, you may unsubscribe at any time.
We will not use your health information for targeted marketing purposes without an appropriate legal basis and, where required, your consent.
Receiving healthcare services from The Healing Collective does not automatically mean that you will receive marketing communications.
12. Website Privacy
Our website may use cookies and similar technologies to provide functionality, analyse website usage, improve security and understand how visitors interact with our website.
Third-party services used on our website may independently collect information in accordance with their own privacy policies.
You can adjust your browser settings to manage or restrict cookies, although doing so may affect website functionality.
13. Privacy Breaches
If we become aware of a privacy breach, we will assess the breach and take reasonable steps to contain, investigate and remedy it.
Where a privacy breach is likely to cause serious harm to an affected individual, we will notify the Privacy Commissioner and affected individuals as required by the Privacy Act 2020.
14. Complaints and Privacy Concerns
If you have a concern about how your information has been handled, please contact us first so that we can investigate and attempt to resolve the matter.
You have the right to make a complaint about our handling of your personal information to the Office of the Privacy Commissioner.
You can contact the Privacy Commissioner through:
Office of the Privacy Commissioner
Freephone: 0800 803 909
Website: www.privacy.org.nz
You also have rights under the Code of Health and Disability Services Consumers' Rights, including the right to have your privacy respected and the right to make a complaint about health services.
15. Health and Disability Services Consumers' Rights
The Healing Collective is committed to respecting the rights of people receiving health services in New Zealand.
These include rights relating to respect, privacy, dignity, appropriate standards of care, effective communication, being fully informed, informed choice and consent, support, and the right to complain.
Information about the Code of Health and Disability Services Consumers' Rights is available from the Health and Disability Commissioner.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices.
The latest version will be published on our website with the date it was last updated.
17. Contact Us
If you have any questions about this Privacy Policy, want to request access to or correction of your information, or have a privacy concern, please contact:
The Healing Collective
Email: hello@healingcollectivenz.com
Phone: 0223 780 363
Website: www.healingcollectivenz.com
For privacy requests, please include enough information for us to identify you and understand your request.
Last updated: 6 September 2026